01
You know how much and where before you get in
Fare, route, estimated time and payment method are set before the car arrives. If the ride changes, you both change it, not the algorithm.
Closed beta in Lima · with partner driver associations
soporte@pactomovil.com
Country and language
PeruAvailable · Lima
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Closed beta in Lima · 2026
At Pacto there's no haggling. You pay what's fair.
A clear price from the moment you request, calculated the same way for everyone. Drivers earn what their work is worth; you ride with someone rested who takes care of their car.
10%
starting commission
2011+
minimum car year
ID + selfie
drivers and riders
Rider sees
FareS/ 21.00
Pacto commission (10%)S/ 2.10
Driver sees
FareS/ 21.00
You keepS/ 18.90
The same screen, for both.
You know what you pay and where your money goes.
Every ride shows the full fare, Pacto's commission and what your driver takes home. The same screen, for both of you.
You keep {{ pctConductor }} of every ride.
Commission from 10% that goes down with your level, visible before you accept. Bonuses and referrals straight to your wallet.
10% → 8%
commission, lower as you level up
48 h
to activate a driver
Mon–Sun
weekly goal, from Nov 15
Ride estimator
Pick your route and see the split
approx. {{ kmLbl }}{{ minLbl }} ride
Driver gets
{{ recibe }}
Pacto commission ({{ pctPacto }})
{{ comision }}
You pay
{{ tarifaLbl }}
On a conventional app, the same ride leaves the driver {{ recibeOtras }}.
Illustrative imageA fair price, no haggling
Pacto calculates the price the same way for everyone, from the moment you request. Nobody lowers it on you or raises it when they arrive.
Drivers who earn well
Never less than S/ 2 per km of the ride. A well-paid driver drives rested and takes care of the car.
Good rides add up
Points for drivers and riders: good rides are rewarded on both sides.
What makes us different
Not just another ride app with a different logo
Three things no ride platform in Peru offers today, and that define what using Pacto feels like.
01
Mirror breakdown
Rider and driver see the same fare screen, at the same time, before accepting. Nobody negotiates blind.
02
Rewards you can redeemComing soon
Partner gas stations and workshops in Lima. Drivers choose how to spend what they earned.
03
Rewards for your car
Car wash, oil change, tires and battery at partner workshops. The more you drive, the more you get.
The fair commission model
Fair doesn't mean free. It means explained.
Everyone starts at 10%, and the commission goes down by level based on your time with us, your rating and your reports; it can drop below 10%. The number is on screen before anyone accepts.
For the driver
Keeps {{ pctConductor }} of every ride
Pacto{{ pctConductor }}
Conventional apps{{ pctOtrasConductor }}
At 18 rides a day, that's around S/ 700 more a month in the driver's pocket.
For the rider
Pays the fare they saw, no surprises
Rush-hour surchargeWith a reason and a ×1.30 cap
Final price vs. price shownIdentical
Who drives youThe driver in the photo
Riding with Pacto costs the same as any other app. The difference is where the money goes and who's driving you.
What Pacto commits to
| Pacto | What's usual in the market | |
|---|---|---|
| Commission | 10%, going down to 8%, tax (IGV) included | Often above 20% |
| Fare breakdown | Driver and rider both see it before accepting | Usually just the total |
| Quoted price | Locked for 5 minutes; never changes without your OK | May change when you confirm |
| Haggling | No: price set by a public formula, the same for everyone | Sometimes negotiated ride by ride |
| Demand surcharge | With a visible reason and a ×1.30 cap | No published reason or cap |
| Pickup and waiting | Written rules; waiting time goes entirely to the driver | Conditions hard to find |
General comparison of the Lima market, not referring to any specific company.
Why Pacto exists
A driver is not a number on a screen. It's someone supporting a family with their hands on the wheel.
Today, many app drivers work 12, 14, even 16 hours a day. Some rent the very car they work with. Out of what they earn, the rent comes first. Then fuel. Then maintenance. Whatever is left —if anything— goes to their family.
We've heard from drivers who put off medical treatment because they have neither the time nor the money. Who work split shifts —5 to 11 in the morning, 3 in the afternoon to midnight— just to make it to the end of the month with nothing saved. Who spend hours stuck in traffic for a fare set by an algorithm that has never sat in that seat.
That isn't flexible work. It's a time trap. Pacto exists because we believe this can be different —a driver deserves a fare that reflects their real time, rest that doesn't cost them their health, and hours to spare for their family, not just to survive until the next ride.
For riders, this is a message too: the person driving you is not an automated service. They also deserve work that is fair to them, not just convenient for you.
That's what Pacto is: a real agreement between two people, not a transaction between a rider and a machine.
How it works
A simple loop, with no surprises for anyone
01
You request a ride
You see the total price and how much the driver gets, before confirming.
02
The driver accepts
They see the fare and their exact commission — never accepting blind.
03
You ride with backup
Panic button, pickup code and real-time tracking.
04
You rate each other
You both rate each other, and every bad rating can be answered.
Your ride, your way
What you need on a real ride, already in the app.
Destinations and stops
Up to 3 points in one ride. Drop someone off in Lince and continue to Barranco, or make a stop and come back. Priced for the full route, no flat fee; 3 minutes of free waiting at each stop.
SOS and trip sharing
SOS button for the whole ride: it calls 105 (police), sends your location to a contact and alerts Pacto. Share your ride live with a link that expires when you arrive.
Chat with your driver
Coordinate with quick messages like “I'm here” or “Out in 2 min”, without sharing your number.
Lost items
From your history, “I forgot something” connects you with that ride's driver for 72 hours.
Schedule your ride
Book up to 7 days ahead, ideal for the airport or early mornings. We confirm the price before you leave.
I prefer a woman driver
Verified women riders can request a woman driver when one is available nearby. No extra cost.
Illustrative imageRide with your pet
Tell us the size and whether it rides in a carrier. Only drivers who accept pets get your request.
Rate and tip
When you arrive you rate your driver and, if you like, leave a tip. All of it goes to them, commission-free.
Coming soon
Electronic receipt
Request a receipt or invoice for every ride, for you or your company.
Safety
Safety for all three sides of the deal
A safe ride is not a marketing promise: it's a list of things that actually happen on every ride, and the same guarantees for whoever rides, whoever drives and the company that answers for its team.
For the rider
You get in knowing who's driving
Driver verified with license, SOAT insurance and criminal and police records, reviewed one by one
Pickup code: if the driver doesn't have it, it's not your ride
Share your ride live with up to three trusted contacts
Panic button that alerts our team and your contacts at the same time
Every report is reviewed by a person the same day, not by an automated system
For the driver
You don't drive alone
Riders identified by phone number and a live selfie before requesting
You see destination and fare before accepting, and can decline with no penalty
In-app support and SOS button for the whole ride
Rider verified with a ride code: no code, no ride
Ratings you can answer: a bad rating doesn't drop you without review
For companiesComing soon
You know your team got there safely
Arrival confirmation for each employee, visible in the company dashboard
Black category: 2023 or newer cars with air conditioning and 4.9★ drivers
Night-shift rides with tracking and an on-call contact
Quarterly incident report, useful for your health and safety team
Policies by cost center: approved hours, areas and amounts
Get on board with Pacto
Get the download link on launch day, sign up as a driver or bring Pacto to your company.
On Google Play from 15 Nov · No filler emails
Illustrative imageFor drivers
Drive for your family, not for the commission
Sign up for the Lima pilot. We review your documents within 48 hours and support you on your first rides.
Commission from 10%, going down as you grow
It drops by level based on time, rating and reports. You see it before accepting.
Withdraw when you need to
No waiting for Friday and no minimum amounts. From Nov 15.
RewardsComing soon
Car wash, oil, tires and battery at partner workshops.
Sign-up received
We'll message you on WhatsApp within 48 hours with the list of documents and the date of your onboarding.
The Pacto standard
You're responsible for your rider, from pickup to drop-off.
The app takes care of safety: verified identity on both sides, ride code, live route and SOS button. What you do behind the wheel is what makes riders come back.
Clean car
Inside and out, no strong smells. It's the first thing riders notice.
Good driving
Respect speed limits and signs. Drive smoothly, no sudden braking.
No phone in your hand
Phone in a fixed mount, with voice prompts. Never handle it while driving.
Neat appearance
Shirt or polo shirt, clean and tidy. In your profile photo too.
You rate the rider and the rider rates you. You both keep the standard.
Identity verification
One minute that's worth your safety.
Everyone who gets in your car is verified. And to sign up, we ask you for the same things that guarantee only real, trustworthy people drive with Pacto.
What you need to sign up
1
ID (DNI) and live selfie
We verify your identity with your ID (DNI) and a live selfie, and we review your documents one by one.
2
Valid A-I license
Valid and in your name.
3
Your car
Vehicle registration card, valid SOAT insurance, technical inspection depending on the car's year, and photos of the car showing the plate.
4
Background check
Criminal and police records certificate, renewed every year. Then our team approves your account.
We remind you 30 days before your SOAT or license expires.
Real riders
Every rider verifies their phone number and a live selfie. You see their photo, rating and rides before accepting.
Verified badge
Riders with a verified ID carry a badge. You decide whether to accept only verified riders at night.
Not the person in the photo?
Cancel with no penalty and report it. The account stays blocked while we review it.
Your account is yours alone
When you go online, we sometimes ask for a selfie. That way nobody else can drive with your account.
Pacto Pet
Turn on "I accept pets" if you want.
It's optional and has no penalty. You see the pet's size and how it travels before accepting, you earn a fixed surcharge that's 100% yours and commission-free, and you get the "Pet friendly" badge. If you carry your own seat cover, mark it on your profile.
Vehicle requirements
Your car, 2011 or newer.
Four doors, in good mechanical and cosmetic condition, with valid SOAT and technical inspection. So every rider gets into a car they can trust.
2011 or newer
Requirement
Upload your documents and photos of the car, and you're set once they're reviewed.
2014 or older
Not for now
Not accepted during the pilot.
Night shift and stolen phones
Protection for those who drive at night.
At night, verified riders only
Between 10 p.m. and 5 a.m., and on cash rides, you only get riders with a verified ID.
Stolen phone, useless account
A rider logging in from a new phone must pass a live selfie before requesting. A stolen phone can't be used to request a ride from you.
Ride code
The rider tells you a 4-digit code when getting in. If they don't know it, you don't start the ride.
Areas with alertsComing soon
If a pickup point has reports, we warn you before accepting —just like the rider— and you can decline with no penalty. Alerts are for specific spots and times, never for whole districts.
If you get robbed
Block your account from the web or through support. Your balance is frozen and everything is reactivated with your selfie.
SOS and trip sharing
Emergency button and live location shared with your contacts and the Pacto team.
Tutorial · How the app works
From going online for the first time to your first payment, in 6 steps.
This is how you work with Pacto. No fine print: everything you see before accepting is what you get paid.
1
Sign up and get verified
ID (DNI), live selfie, driver's license, SOAT and your car. It takes a minute and protects everyone.
2
Go online
When you start your shift, a quick selfie confirms it's you driving.
3
Get the request
You see pickup and destination with the district in large letters, km, minutes, payment method and your net earnings, with and without tolls.
4
Accept or pass
You have 15 seconds. The price is fixed by a public formula: if it doesn't work for you, let it pass with no penalty.
5
Pick up and drive
5 minutes of free waiting; after that, waiting is charged and you both see it. Navigate with Waze or Google Maps.
6
Finish and get paid
Receipt with the full breakdown: fare, commission, tolls, tip and bonuses. It all goes into your wallet.
A guide to making it pay
Work smarter, not longer.
Watch your net earnings per km
Before accepting you see what you'll keep. Compare rides by what you earn per kilometer, not just by the total.
Cut down on empty kilometers
Prefer rides that end near busy areas. The demand map shows you where.
Make tolls work for you
If the toll route is faster, suggest it: the rider pays the toll and you get it in full.
Look after your level
There are 4 levels: you start at 10% and the best drivers get to 8%, based on your time with Pacto, your rating and your cancellations.
Go online at busy hours
Mornings, office closing time and weekend nights usually pay better per hour.
Rest
Pacto reminds you to take breaks. Driving tired costs more than it earns.
Levels and commission
You start at 10%. The best pay 8%.
You level up with time on Pacto, a good rating and few cancellations. Your acceptance rate only helps you move up and earn perks: it's never used to punish or deactivate you.
Silver
10%
To get there: from your first ride.
To stay there: an average of 15 rides a week.
Weekly goal from Nov 15.
Gold
9.5%
To get there: 3 months, 4.80★ and under 8% cancellations.
To stay there: an average of 25 rides a week.
You unlock the Comfort category.
Platinum
9%
To get there: 6 months, 4.85★, acceptance above 70% and under 5% cancellations.
To stay there: an average of 35 rides a week.
You unlock the Black category.
Diamond
8%
To get there: 12 months, 4.90★, acceptance above 80% and under 3% cancellations.
To stay there: an average of 45 rides a week.
Bigger rewards and priority support.
Clear level rules
Reviewed on the 1st of each month, from Nov 15. If you're at risk of dropping, we warn you in the app 7 days ahead.
The ride minimum is measured as an average over the last 4 weeks: one bad week won't drop you.
If you miss the minimum, you get 2 weeks of grace. After that you drop just one level. Your account is never deactivated for this.
On vacation or sick? Pause your level for up to 30 days a year from the app, without losing what you've earned.Coming soon
Only rides completed on Pacto count. Cancellations with a valid reason (rider no-show, safety) don't count against you.
Your rating is the average of your last 100 rides, and every bad rating can be answered.
Your wallet
Two balances, each with its own job
Available to withdraw: what you earn through Pacto payment (QR), your bonuses, your weekly goal refund and your referrals. Top-up balance: only for paying the commission on your cash or direct-Yape rides; you top it up in seconds from S/ 10. Pacto payment (QR) and withdrawals go live on Nov 15; during the closed beta the rider pays you directly.
01
Pacto payment (QR)
The rider pays Pacto's QR with Yape or Plin. We deduct the commission and the rest goes into your wallet, ready to withdraw.
02
Cash
You get the money in your hand. That ride's commission is deducted from your wallet. Switching the payment to cash doesn't avoid the commission.
03
Reward for going digital
On rides paid with Pacto payment (QR) you pay 1 point less commission, and your earnings land in your wallet when the ride ends.
The limits
Amount per top-upFrom S/ 10 to S/ 300 · up to 10 a day
Maximum debt from cash commissionsS/ 30
If you go over the limitYou only get rides with digital payment
How you catch upAutomatically with your next digital ride, or by topping up
How you top upYape, card, PagoEfectivo or Plin
Who can change the payment methodOnly the rider, in the app, before the ride ends
What is Pacto payment (QR)?
Direct Yape: the rider sends a Yape to your number. Pacto doesn't see that money, so it counts as cash and the commission is deducted from your wallet.
Pacto payment (QR): the rider pays Pacto's QR from the app with Yape, Plin or their bank app. Pacto deducts the commission and deposits the rest for you. It's the one we recommend.
With Pacto payment (QR) you earn more (lower commission), withdraw the same day and never build up debt.
Onboarding · Top-upsComing soon
Top up in seconds, however you like
1
Open Wallet → Top up
Choose S/ 10, 20, 30, 50, 100 or another amount (up to S/ 300). Under each one you see how many rides it covers, for example “S/ 50 ≈ 29 rides”.
2
Choose how to pay
Yape with an approval code (nothing to scan), a debit or credit card in your name, PagoEfectivo at agents and corner stores, or Plin and other banks by saving the QR to your gallery.
3
Ready in seconds
The balance is added automatically once the payment is confirmed. If you had debt, it's deducted first. Top up several times a day? Use “Repeat last top-up” in one tap.
Advance of up to S/ 3
Got a rider and forgot to top up? Pacto advances you up to S/ 3 so you don't lose the ride. It's deducted from your next top-up, interest-free.
Alerts before you run out
We let you know when your balance is low and when you're close to the S/ 30 debt limit. We never block you without warning.
A receipt for every top-up
Date, time, amount and payment method stay in your history, with the commission and the IGV tax on separate lines. You get the full amount: Pacto covers the payment method's fee.
Inside Pacto, you're covered
Outside the app, nobody has your back
Rewards and bonuses only count rides made on Pacto.
Bonuses, rewards and your commission level only grow with rides in the app.
If a rider asks you to cancel and go off-app, say no: if something happens, you're on your own.
For riders who want to ride with you again, Favorite driver is coming: they can request you again from the app.Coming soon
If an off-app ride is detected
1Warning
2You lose that week's bonus
3You drop one commission level
4Suspension
You can always appeal to a person on our team. We never block you without telling you why.
How we calculate your fare
A public formula, with a floor that covers your costs
The price isn't set by an auction or a hidden algorithm. It comes from the real distance and time, and you see it in full before accepting.
Base fare+S/ per km × km+S/ per minute × minutes=Fare
Base fare
S/ 3.50
Per kilometer
S/ 1.10
Per minute
S/ 0.25
Minimum fare
S/ 8.00
Floor for any offer
85% of the fare
High-demand surcharge
Max. ×1.3
Example · La Victoria → Surco
Distance and time7.8 km · 26 min
FareS/ 18.58
Pacto commission (10%)− S/ 1.86
Toll, if any100% yours
You getS/ 16.72
Reference values for the pilot. The current fare is always shown in the app before you accept each ride.
Ride rules
Your time gets paid too
Long pickups, waiting and cancellations have written rules. What the rider pays for your time goes entirely to you.
Paid long pickup
If the pickup point is more than 3 km away, 50% of the extra stretch is added, up to S/ 5. You see it before accepting.
Paid waiting
The rider gets 5 free minutes from the moment you tap "I arrived". At minute 4 you both get a notice. From minute 5 you earn S/ 0.50 per minute. After 10 minutes you can cancel with no penalty and collect the cancellation fee.
If the rider cancels
After their 3 free minutes, or if you've already reached the pickup point, you get the full S/ 2 fee.
If you cancel
No cash fine. With more than 3 cancellations without a reason in a week you lose priority and it counts against your bonuses. They don't count if the rider doesn't show up, if there's a risk or if the destination changed.
Tips
100% yours: Pacto takes no commission. You see them separately, under "Tips" in your wallet, and they don't affect your rating.
Reference amounts for the pilot. Any change is announced 30 days in advance.
Your earnings, clearly
Calculate what you'd keep each month
You'd keep per month on Pacto
{{ mesPacto }}
+ {{ difMes }}more each month than with a conventional app
Pacto{{ mesPacto }}
Other apps{{ mesOtras }}
Math: rides per day × your fare per ride × 26 days, minus your level's commission. Before fuel and maintenance.
Earn by referring us
Invite your friends and earn
Share your code from the app with other drivers and riders. You see the current conditions in the app before inviting.
Demand map
Know where the requests are before you move.
Every area with requests pulses like a radar on the map. Tap one to see the district, the distance and the minutes to get there, with a button to go.
Quiet · normal requests, normal fare
Busy · more requests than drivers nearby
Very busy · high demand; there may be a surcharge
If there's a surcharge, it shows its reason (Rush hour, High demand or Event) and a ×1.30 cap. The rider sees it before requesting, and the price doesn't change mid-ride.
Centro de Lima
Rímac
San Juan de Lurigancho
La Victoria
Los Olivos
Miraflores
Miraflores · 2.4 km · 9 minGo to the area
Pacto-branded carComing soon
Put our logo on your car and earn S/ 200 a month.
We put the Pacto vinyl on your car at no cost and pay you every month as balance in your wallet. Your car becomes part of the brand, and riders recognize you when you arrive.
S/ 200a month, in your Pacto wallet
Free vinyl installation and removal at a partner workshop.
Car 2015 or newer, in good condition and with documents up to date.
You keep your car active on Pacto during the month, with a minimum rating of 4.80.
If you don't qualify one month, that month isn't paid, but the vinyl stays and you remain in the program.
Limited spots during the pilot. Final terms are confirmed before launch.
Rewards for your work toolComing soon
Your car is your tool. Pacto looks after it too.
No app cares about the driver's car. We do: the more you drive, the more rewards to keep it in good shape.
100 rides
Full car wash, every 100 rides
500 rides
Oil and filter change
1,000 rides
Discount on tires, alignment and balancing
5,000 rides
New battery
Rewards add up; they don't replace each other. Each milestone unlocks once and is never lost. The full car wash repeats every 100 rides and the oil change every 500. Redeem them at partner car washes and workshops by showing your code in the app.
My earnings
Your net earnings, clearly, by day, week or month.
Charged to riders, commission, tolls, waiting and pickup, bonuses and tips, and what you keep. Plus: rides, km, hours online, S/ per km and S/ per hour. Each ride opens with its full details.
Demand calendar: on the map, the “Today” tab shows you, in 30-minute slots, where and when there are usually more requests. Always as an estimate.
Invite and earn
Invite your friends and earn: share your code from the app and see the conditions before inviting.
Short on balance? Pacto advances you up to S/ 3, deducted from your next top-up.
Bonuses and rewards are paid as balance in your wallet; promotional balance is shown separately and expires after 12 months. Partner workshops and final amounts are confirmed before launch.
Weekend bonus
You get paid for your progress, even if you don't reach the goal
Friday to Sunday. You get a ride goal based on your level and, if you don't complete it, you still get paid for your progress in 10 % steps. It's for every driver, no logo on the car needed.
For everyone
No logo on the car, no extra requirements. Just drive.
Example: with 15 of 25 rides you get 60 % of the bonus.
Credited on Monday to your wallet, and you can withdraw it to your bank account.
Completed rides count; cancellations don't.
A 4.80 rating or higher.
Starting November 15.
Weekly goal
The more rides you do, the more commission we give back
Monday to Sunday. When the week closes we give back a percentage of the commission you paid, and you have it on Monday under “Available to withdraw”.
Commission refund
30 rides in the week10 %
60 rides in the week15 %
100 rides in the week20 %
150 rides in the week25 %
Example
You did 100 rides and paid S/ 130 in commission: we give you back S/ 26.
Capped at S/ 50 a week.
Completed rides count; cancellations don't.
Rating of 4.80 or higher (not required if you have fewer than 3 ratings).
It adds to your level: a Diamond driver (8%) who reaches 150 rides effectively pays 6%.
It starts on Nov 15, when the commission-free closed beta ends.
From sign-up to your first ride
01
Fill in the form
Two minutes, no documents.
02
We call you within 48 h
We check your license, SOAT and background.
03
1-hour onboarding
In person or by video call, with your association.
04
You hit the road
With commission and rewards active from ride one.
Help
We're one message away
We're available Monday to Sunday, 6 a.m. to 11 p.m. If you're a driver on a ride, use the app's support button for immediate priority.
Riders
Drivers
Companies and press
Channel coming soon — for now, write to soporte@pactomovil.com
Was your phone stolen?
Block your account right away: write to soporte@pactomovil.com or conductores@pactomovil.com from another email with your ID (DNI) number. We close your sessions and freeze your balance.
Complaints Book
File a formal claim or complaint and get an answer within 15 business days at most. Fill it in at pactomovil.com/libro-de-reclamaciones or from Help in the app.
Pacto ForumComing soon
Suggestions and feedback about the service, from your account in the app. We read everything and publish what we changed thanks to you.
Frequently asked questions
How is a ride's fare calculated?
By distance and estimated time, with a transparent rush-hour surcharge shown as a separate line in the breakdown.
What do I do if I left something in the car?
From your ride history you can contact the driver by chat for 72 hours, with Pacto support as an intermediary.
How do I report a safety issue?
The panic button alerts our team and your trusted contact. Every report is reviewed the same day by a person, not by an automated system.
Can I pay cash?
Yes. The breakdown is shown the same way, and the commission is deducted from the driver's balance without changing what they get for the ride.
How can my association bring Pacto to our area?
Write to conductores@pactomovil.com with the association's name and number of drivers. We prioritize areas with organized associations.
Why do you ask for a selfie and my ID (DNI)?
So that everyone on Pacto is who they say they are. It takes a minute, it's done only once and it protects riders and drivers. Your data is protected under Peru's Personal Data Protection Law (Law 29733) and isn't used for anything else.
How long will the driver wait for me?
The first 5 minutes after they mark their arrival are free. At minute 4 you both get a notice; from minute 5 waiting is charged per minute, shown on screen, and all of it goes to the driver.
Can I cancel a ride?
Yes, free during the first 3 minutes or if the driver isn't moving toward you. After 3 minutes, or if the driver has already arrived, it costs S/ 2, all of which goes to the driver.
What payment methods do you accept?
Cash, or Yape and Plin with the Pacto QR. Always pay inside the app: that way your ride is recorded, protected and earns you rewards.
Is tipping required?
No. It's optional, you choose the amount and 100% goes to the driver, with no Pacto commission.
What if the driver asks me to cancel and pay them off-app?
Don't accept: outside the app the ride has no SOS, no tracking and no record. Report it from the app.
How do I delete my account and my data?
From the app (Profile → Settings → Delete account) or at pactomovil.com/eliminar-cuenta. We close it and delete or anonymize your data within 20 business days at most.
When and where will the app be available?
We're starting with a pilot in Lima. Join the waitlist and we'll let you know the day you can download it on Android and iPhone.
Illustrative image
For riders
Ride with the app that tells you the truth
Pacto is a Peruvian ride app where the fare you see is the fare you pay, the driver sees the same breakdown you do, and behind every ride there's a team that answers by name.
Illustrative imageYour ride, shared live with whoever is waiting for you.
Illustrative imageCheck the plate and the code before you get in.
Illustrative imageYour route live, from start to finish.
Safety on every ride
Trust your driver. The app has already done its part.
Before you get in, Pacto has already verified you both. You just confirm that everything matches.
Verified identity
Live selfie and ID (DNI) just once, when you create your account. The driver is verified too.
Ride code
You tell the driver 4 digits when you get in. Without the code, the ride doesn't start.
Mutual rating
You rate the driver and they rate you. That way you both keep the standard.
Live route and SOS
Share your ride with anyone you want and ask for help with one tap.
Pacto Card
Every ride is a stamp. At 10, Pacto gives you up to S/ 5.
No points, no strange math. Every ride of S/ 8 or more adds a stamp. You see how many you have and how many to go. The discount applies automatically on your next ride.
S/ 5
rating 4.9 or higher
S/ 3
from 4.5 to 4.89
S/ 1–2
surprise, below 4.5
Your rating counts: the one drivers give you. The better a rider you are, the bigger your gift.
Pacto pays for it: the driver gets paid in full. They see on their screen how much to charge you and how much Pacto covers.
Tips are separate: Pacto covers your discount; the tip is from you to your driver.
Invite your friends and earn: you see the conditions in the app.
Pacto levels and Pacto PlusComing soon priority at rush hour, favorite drivers and more time to cancel for free.
Illustrative imagePacto Pet
Your pet rides with Pacto too.
Check "Riding with a pet" when you request. Only drivers who accept pets get your request, so nobody turns you away at the door.
A driver who says yes
They see the size and how your pet travels before accepting.
Clear surcharge
You see it before requesting. 100% goes to the driver.
Assistance dogs
No surcharge, and they can't be refused.
How your pet rides
Leash or harness required for medium and large pets.
Always in the back or on the floor, never in front.
Small: in a carrier, on your lap or on the back floor.
Medium and large: sitting or lying on the back floor.
Recommended
A carrier, especially for cats or nervous pets.
Without a carrier, bring a seat cover or blanket.
Some drivers carry their own "Pet cover": you'll see it on their profile.
Surcharge for the driver
Small: + S/ 3.
Medium or large: + S/ 5 to 6.
No cover: + S/ 1 to 2.
If there's damage or mess, the driver reports it with a photo within 2 hours; Pacto reviews it and applies a fixed S/ 25 cleaning fee.
A pact between the two of you
On Pacto, both your time and theirs matter.
Your time and the driver's matter equally. That's why the rules are clear, generous and work both ways.
5 minutes of free waiting
When your driver arrives, you have 5 minutes at no cost to come out. We remind you at minute 4 and minute 5.
Cancel for free in the first 3 minutes
If your plans change early on, you pay nothing.
You know the amount beforehand
After 3 minutes, or if the driver has already arrived, canceling costs S/ 2, all of which goes to the driver for their time. You see it before confirming. Once the ride is underway you don't cancel: you use “End here” and pay only for the distance traveled.
The first one is on usComing soon
Pacto covers your first paid cancellation each month. We still pay the driver for their time.
If your driver lets you down, we make it up to youComing soon
If they cancel without a reason or arrive more than 5 minutes late, we add a stamp to your Pacto Card.
Your safety comes first
If the plate or the car don't match, or you don't feel safe, you cancel at no cost.
We reward good ridersComing soon
If you have no paid cancellations in a month, we add an extra stamp to your Pacto Card.
Why it's worth it
Five reasons to ride with Pacto
02
Verified drivers, not anonymous ones
ID, background check, valid license, technical inspection and up-to-date SOAT. You see their name, photo, car and plate before you get in.
03
An emergency button with a person behind it
It isn't a form. The team is alerted, the ride information is locked, your trusted contacts are notified and someone calls you.
04
Share your ride in one tap
Whoever you choose sees your route live and your estimated arrival time, without installing anything.
05
Better driver, better ride
A driver who keeps most of the fare doesn't need three extra rides to make their day. It shows in how they drive and how they treat you.
Download
Carry Pacto in your pocket
The app is in closed beta in Lima. Leave us your email and we'll let you know on day one, with your first ride at a protected fare.
Soon on
Google Play
Android and iOS. Lightweight, and works with a weak signal.
9:41Pacto
Pickup
Av. Canadá 1250
La Victoria
To
Av. Benavides 3500
Santiago de Surco
You pay
S/ 21.00
Driver getsS/ 18.90
Pacto commissionS/ 2.10
Confirm ride
Locked fare · Yape
Bookings, long routes and preferences
Your ride is set up your way before you leave
AirportComing soon
Schedule with your flight and luggage
Date and time, flight number, airline, passengers, luggage, vehicle type and emergency contact. Before confirming you see the price, the waiting time included and the cancellation rules.
Long distanceComing soon
Out of town, with everything in writing
Estimated price before booking, verified driver and vehicle, route shared with your trusted contacts, agreed stops, itemized tolls and support along the way.
PreferencesComing soon
Saved once and done
Home and work, trusted contacts, conversation preference, air conditioning, accessibility, riding with a pet, amount of luggage and preferred payment method.
Special promotionsComing soon
Halloween, Christmas, New Year's, holidays, events and certain times may have promotions. Each one shows its conditions, validity, areas, spots and amount before you use it.
Requesting a ride shouldn't be an act of faith
With Pacto you know the price, you know who's driving, you know where you're going and you know who to call if something happens. That's not an extra perk: it's the bare minimum, and it's exactly what we're building.
Pacto Blog
How we're building it, in writing
Decisions, rules and plans, published as we make them — so drivers, riders and companies can hold us to what we said.
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One email per post. No newsletters, no filler.
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Where we are
Today in Lima. Tomorrow, in your city.
You are currently inClosed beta in Lima
Peru
Available and upcomingLimaArequipaTrujilloChiclayoPiuraCuscoIca
Latin America
Next expansionBogotáMedellínSantiagoBuenos AiresQuitoGuayaquilMexico CityMontevideoAsunciónLa Paz
Europe
ExploringMadridBarcelonaLisbonMilanParis
Cities outside Lima are expansion plans, not active service. We open each city when there are verified drivers and local partners.
We'll write to you on day one
The day the app launches in your district we'll send you the download link. No filler emails or ads.